FAQ

All our plants and flowers are completely artificial — made with high-quality silk and eco-friendly materials. They look just like real ones but don’t need water or sunlight. Easy, beautiful, and long-lasting!

Yes, you can. We suggest keeping them in semi-covered or shaded areas so the colours stay fresh and bright for a long time.

Just wipe them gently with a dry or slightly damp cloth once in a while. No special cleaning or care needed — they’ll keep looking lovely all year round.

Both options are available! Some lights run on batteries, while others plug into a USB or socket. You’ll find all the details clearly mentioned in each product description.

Yes, what you see is what you get! We use real product photography — but please note that slight colour differences may happen due to screen lighting.

Absolutely! Whether it’s for weddings, offices, or gifting — we can customise décor items or arrange bulk orders for you. Just drop us a message or WhatsApp, and our team will assist you personally.

Most orders reach within 4–7 working days depending on your location. We’ll share a tracking link as soon as your order is shipped so you can follow every step easily.

We accept all major cards, UPI, wallets, and net banking. Cash on Delivery (COD) is also available for selected pin codes.

Yes, completely safe! Our site uses SSL encryption and trusted payment gateways — your data and payments are always protected.

Yes, we often run festive and seasonal offers! Check our homepage banners or sign up for our newsletter to get early access to deals and coupon codes.

We offer easy 7-day returns if your item arrives damaged, defective, or different from what you ordered. Just contact us — we’ll sort it out quickly.

Once your order ships, you’ll get an email and SMS with your tracking link. You can also log in to your account and check the live status under “My Orders.”

Don’t worry! Please share an unboxing video or photo within 24 hours of receiving your parcel, and we’ll arrange a quick replacement or full refund — no stress at all.

Not necessarily — you can checkout as a guest too. But having an account helps you track your orders, save delivery details, and enjoy exclusive member offers.

You can email us at support@mogaldecor.in or message us on WhatsApp. Our friendly support team is available Monday to Saturday, 10 AM – 6 PM, and we’ll be happy to help you.